About Company:
Santhana Lakshmi Metals, established in 1986, is a leading manufacturer and trader of a wide variety of aluminum, stainless steel, brass, copper products, aluminum circles, and more. We are committed to maintaining quality, customer satisfaction, and innovation in our business operations.
Job Description:
We are looking for a proactive Relationship Manager to join our team. The ideal candidate will be responsible for reaching out to potential and existing customers, informing them about our products and services, and contributing to the company’s growth through effective sales calls.
Responsibilities:
Contact potential or existing customers to inform them about products/services using scripts.
Answer questions about products, services, and the company.
Identify customer needs and close sales effectively.
Update customer information in the database and maintain accurate sales records.
Process orders accurately and ensure timely delivery.
Address customer grievances and ensure a positive company image.
Strive to exceed sales targets and contribute to overall business growth.
Keep records of calls, sales, and other relevant customer information.
Requirements:
A diploma or bachelor’s degree is preferred.
Minimum 3 years of experience in telesales, ideally in the steel or metal industry.
Proficiency in CRM software and telephone systems.
Good Language Proficiency in English, Hindi, Malayalam, and Tamil.
Excellent interpersonal skills with the ability to build strong customer relationships.
Strong negotiation skills and problem-solving ability.
What We Offer:
Competitive salary based on experience, along with incentives and bonuses.
Opportunities for professional development and skill enhancement.
Merit-based promotions and recognition for high-performing employees.
